ABOUT THE COMPANY
KONTINENTZOO — combining care, quality, and innovation. For over 20 years, KONTINENTZOO has been expanding the pet products industry in Russia and the CIS. The company produces Brit pet food, develops the Molina and Darsi brands, cooperates with leading global companies, and is a distributor of products for cats, dogs, small animals and rodents, as well as aquariums and terrariums. It provides partners with a full cycle of customer support. The company’s mission is to make pets’ lives happier and partners’ businesses more successful.
Become a partnerProduction that meets global standards.
CONTINENTZOO is one of the largest pet food manufacturers and distributors of European pet product brands in Russia.
All our products are developed with a focus on pets’ needs and in compliance with international safety requirements. Pet food and treats are produced at five state-of-the-art facilities in Russia, using innovative technologies and a multi-stage quality control system.
Our clients receive not only products but also comprehensive customer service, including:
- Free scheduled delivery;
- Convenient self-pickup options;
- Kennel support program with personalized feeding conditions;
- Dedicated account manager to assist with assortment selection and order management;
- Online services — a mobile app for tracking bonuses and accessing exclusive offers on preferred product categories;
- Marketing support — promotional materials, campaigns, and merchandising recommendations;
- Flexible loyalty system designed to help partners grow their business.
- The Business Class program — a loyalty and cashback program for favorite product categories, along with business development support.
- The *KONTINENTZOO mobile app* — track your bonuses, access exclusive promotions, and receive personalized push notifications about rewards and special offers.
- Professional manager support and consultation at every stage of partnership. Our own logistics system ensures uninterrupted deliveries. Our partners are leaders in the pet products market.
- Since 2008, Brit products have been sold in Russia.
- Since 2021 — local production of Brit Premium in Russia.
- Since 2023 — launch of the super-premium line Brit Kea.
- Awards: Brand of the Year* (2023), TOP-5 in the Zooinform ranking, and the YouTube Silver Button.
- The best charitable project оБрититедруга — Brand of the Year (2024).
- The assortment expands every year in line with market needs.
Molina® — natural dry and wet food, as well as super-premium treats.
We create products using carefully selected ingredients.
The Molina assortment is constantly expanding, introducing innovative production solutions to support pets’ health and well-being.
Darsi® — “Happiness exists!”.
Premium-class food for dogs and cats, comparable in quality to high-end products, yet more affordable.
Developed with the needs of active pets in mind.
We support professional breeding and pet care from the earliest stages of life.
Our dedicated program for kennels and breeders offers:
- special purchasing conditions and personal support;
- starter kits for puppies and kittens;
- bonuses and rewards through our loyalty program;
- participation in promotions and exclusive offers.
We assist kennels across Russia, providing quality nutrition and support at every stage of raising future champions.
We provide:
- Wholesale orders with cashless payment through our website;
- Nationwide delivery from 12 logistics centers (free for orders over 3,000 RUB);
- Quality guarantee for all products and a 1-year warranty for electrical equipment;
- Prompt handling of claims and replacement of defective items;
- Option to return or exchange products within 14 days.
The years 2024–2025 have marked a period of digital transformation for the company:
- Expanded the Business Class loyalty program;
- Launched the CONTINENTZOO mobile app for all partners;
- Participated in the largest industry exhibitions and festivals;
- Continued to increase the volume of charitable support for animal shelters each year.
Stay tuned for our latest updates!
Payment
Our website operates as a wholesale online store with cashless payment. Prices and online orders are available on the website after registration.
As soon as the order is confirmed, our manager will send an invoice for payment to your email address.
Delivery
We deliver customer orders in Moscow and the region, as well as in all regions of Russia, to transport companies and storage places.
Delivery is made from 12 logistics centers in accordance with a given schedule. Please check with your manager to see which days are available for delivery in your area. Free delivery is provided for orders over 3,000 rubles.
Warranty periods
During the warranty period or the shelf life period specified in the operational documents, you can present your claims regarding low-quality goods.
The warranty period for the operability of equipment or equipment elements connected to the power supply (except for lamps) is one year from the date of sale (to the end consumer). Detailed warranty conditions are described in the user instructions for all electrical equipment.
Dealing with complaints
We are always open to considering complaints regarding deliveries if they arise.
Resolution of controversial issues regarding quality, quantity and assortment is carried out by a special Complaints Department, which will accept your complaint, understand the situation in detail and provide you with feedback.
CONTINENTZOO trademarks
CONTINENTZOO is the leader in sales of pet products.
CONTINENTZOO is one of the largest companies selling and manufacturing pet products in the Russian Federation.
We are represented on the market by our own brands: Molina (manufactured in Russia and China) and Darsi (manufactured in Russia). In addition, Brit pet food is produced in Russia, with recipes developed in partnership with Czech experts.
The company provides its partners with a full range of service support, including:
- personalized order management;
- free scheduled delivery and convenient self-pickup;
- marketing and informational support;
- participation in the “Business Class” loyalty program;
- digital tools — the CONTINENTZOO mobile app for quick order placement and bonus tracking;
- a special program for kennels with favorable conditions.